Refund Guidelines 8.1.2025
Refund Policy:
General Guidelines:
- All refund requests must be recorded in writing.
- Refunds will be issued as account credit, refunded to credit card, or check.
- Cash refunds are not permitted.
- Extenuating circumstances reviewed on a case-by-case basis.
Program Refunds:
- Refund request at least 7 days before the program starts- refund to original payment method. No cash refunds.
- Refund request 1-6 days before the program starts- account credit only
- Refund request less than 1 day before program begins – no refund
- All program refunds will be assessed a $10 administrative fee. Programs costing $10 or less are exempt from this fee.
- If a participant becomes dissatisfied with a program, they may be eligible for a full or prorated refund. They must notify the Parks, Recreation & Culture Division before the program is half over. If the participant does not take action before the program is half over, refunds will be reviewed on a case-by-case basis.
Camps:
- Refund request at least 14 days before the camp starts- refund to original payment method. No cash refunds.
- Refund request less than 14 days before the camp starts- no refund
- All camp refunds will be assessed a $25 administrative fee.
Membership/Passes:
- Non-refundable and non-transferrable.
Facility Rentals:
- Refund requests made greater than 60 days before the rental- full refund to original payment method. No cash refunds.
- Refund requests made between 30-59 days before the rental- partial refund as an account credit. Facility deposit is non-refundable.
- Refund request less than 30 days before the rental- non-refundable
Athletic Rentals:
- Refund requests made greater than 7 days before rental- refund to original payment method. No cash refunds.
- Refund requests made less than 7 days before the rental- non-refundable
- All athletic facility refunds will be assessed a $10 administrative fee.
Effective Date: 08/01/2025